How it works

How Link2Sourcing works

Pricing

Link2Sourcing believes that transparent pricing is necessary for a fair and efficient marketplace. We don’t allow predatory pricing – just a flat transaction fee of 30% that’s included in the offer price.

The offer price will always be net, and will consist of:
Transaction fee (30%)
Job fee (70%)

How it works

Expert marketplace – find the expert you need

  1. Customers select the service provider they want from the Link2Sourcing marketplace, and agree upon a price.
  2. Before starting the job, the customer pays the full price to Link2Sourcing via credit card.
  3. This money is held by L2S until successful completion of the job, at which time the money, minus the transaction fee, is released to the expert.

Competitive bidding – let the experts come to you

  1. Customers place their request and list their requirements.
  2. Certified Procurement Experts will place an offer defining the price as well as the delivery time. Customers select their preferred offer and select the expert.
  3. Before starting the job, the customer pays the full price to Link2Sourcing via credit card.
  4. This money is held by L2S until successful completion of the job, at which time the money, minus the transaction fee, is released to the expert.

Cancellations and disputes

In case of cancellation of the job, the refund terms are:

Grace period

Within the first 24 hours – The job will not be officially started by the expert until 24hrs after payment. Within this period, the Customer can cancel without penalty and receive a full refund.

Customer Cancellation

After the 24h grace period, the Customer will forfeit the 30% transaction fee and incur in a “cancellation fee” on the remaining balance.

  • The “cancellation fee” will be paid to the expert for their work already done, and will be equal to the percentage of the time remaining on the agreed timeframe for the order, based on the day of cancellation. For example, if a job costs 1000 EUR and has an agreed time of 10 days, and the customer cancels on Day 3, the Customer will be refunded 70% of the job fee, or 490 EUR
    • This is calculated as follows: 1000 EUR-300 EUR (nonrefundable transaction fee)= 700 EUR (job fee)
    • 70% Job fee = 490 EUR (refunded to customer)
    • 30% Job fee = 210 EUR (paid to Expert for work done)
  • Remaining amount after cancellation of orders will be returned to customer to the same means of initial payment

Expert Cancellation

  • If the Expert cancels after the 24hr grace period, they will be liable for the full value of the transaction fee.
  • Furthermore, the Expert may face sanctions including loss of level or banning for cancellation without cause.

In case of dispute

All disputes take place between the Customer and the Expert. L2S will endeavour in good faith to mediate any disputes to the satisfaction of both parties, but accepts no liability if either party fails to fulfil the terms of their agreement.

In case of dispute, please contact our customer service at dispute@Link2Sourcing.com, presenting all records of the agreement and communications between both parties. L2S will attempt to mediate a settlement through modification of terms, partial payment, or offer of replacement services. If a mediated settlement cannot be reached, L2S will make all relevant information regarding the transaction available to both parties to pursue a legal settlement.